Frequently Asked Questions
General
Lavvanya is a Malaysian cosmetics brand specializing in cruelty-free and locally manufactured beauty products. We offer high-quality, affordable cosmetics designed to enhance your natural beauty.
LAVVANYA products are available for purchase on our official website. We aim to have our products listed in Watsons Pharmacy Malaysia soon.
Yes, all Lavvanya products are cruelty-free. We do not test on animals at any stage of product development.
While our products are formulated to be gentle, we recommend performing a patch test before full application if you have sensitive skin. Please check the ingredients list for any potential allergens.
Product-specific
Our Eyebrow Series includes brow pencils, brow gels, and brow powders, all designed to help you achieve perfectly shaped and defined eyebrows.
Our eyebrow products are designed to provide long-lasting wear throughout the day. The exact duration may vary based on skin type and activity level.
Our Face Setting Mist helps to lock in your makeup, keeping it fresh and in place for hours. It also provides a hydrating boost, giving your skin a radiant finish.
Yes, our Face Setting Mist is suitable for all skin types. It is formulated to be lightweight and non-greasy, making it perfect for daily use.
Hold the bottle about 8-10 inches away from your face and spray evenly after applying your makeup. Allow it to dry naturally for a long-lasting finish.
Shipping & Returns
We offer standard and express shipping options within Malaysia. For detailed information on shipping rates and delivery times, please visit our Shipping Information page.
Currently, we only ship within Malaysia. We are working on expanding our shipping options to international customers soon.
If you are not completely satisfied with your purchase, you can return the product within 30 days of receipt for a full refund or exchange. Please visit our Return Policy page for more details.
You can contact our customer service team via email at hello@lavvanya.com. Our team is available Monday to Friday, 8.30 AM to 5.30 PM.
We apologize for any inconvenience. Please contact our customer service team within 7 days of receiving your order, and we will assist you with a replacement or refund.
Orders & Payments
We accept major credit cards (Visa, MasterCard, AMEX), online banking, and e-wallet payments.
Currently, we only ship within Malaysia. We are working on expanding our shipping options to international customers soon.
If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request.
Promotions & Collaborations
Yes, we frequently offer promotions and discounts. Check our website and official store to stay updated on the latest offers.
We love collaborating with influencers and beauty enthusiasts! Please contact our social media or email for more information and to submit your inquiry.